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Last Updated: July 2026

At Balam, accessible from (balalam.odoo.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Balam and how we use it.

1. Information We Collect

We collect personal information that you provide directly to us when you place an order or register on our website. This includes:

• Contact Information: Name, email address, phone number, and delivery address.

• Payment Information: When you make a purchase, your payment details are processed securely by our authorized payment gateway provider (Paymob). We do not store your credit card or financial details on our servers.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process, fulfill, and deliver your food orders.

• Send order confirmations, OTP verification codes, and delivery updates.

• Communicate with you for customer support and promotional offers.

• Improve and optimize our website experience.

3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology and processed securely through Paymob.

4. Cookies

Balam uses 'cookies' to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content.

5. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at:

• Phone: 17824 | 0248819130

• Email: support@Balam.com

• Location: Chicken Balalm, Dahshur Link Road, Al Shukr Li Allah Mall, Sheikh Zayed, Giza, Egypt

Last Updated: July 2026

No Refund Policy

Due to food safety and hygiene regulations, we do not offer refunds, returns, or exchanges once an order has been prepared or dispatched.

However, if there is an issue with your order, please contact our support at 17824 immediately, and we will do our best to make it right for you.

Contact Us

If you have any questions regarding our Refund and Cancellation Policy, please reach out to us:

• Phone: 17824 | 0248819130

• Email: support@Balam.com

• Location: Chicken Balalm, Dahshur Link Road, Al Shukr Li Allah Mall, Sheikh Zayed, Giza, Egypt

Last Updated: July 2026

1. Delivery Areas & Coverage

We deliver our fresh fried chicken orders to selected areas including Sheikh Zayed, Giza, and surrounding zones. You can verify if your location is within our delivery coverage zone during the checkout process on our website.

2. Delivery Time

• All orders are prepared fresh upon receipt.

• Estimated delivery time usually ranges between 30 to 45 minutes depending on your location and peak hours.

• We do our best to ensure your food arrives hot and fresh, but unexpected traffic or weather conditions may cause slight delays.

3. Delivery Fees

• Delivery fees are calculated automatically at checkout based on your specific delivery address and distance from our branch.

• Any applicable delivery fees will be clearly displayed before you confirm your order and proceed to payment.

4. Order Tracking & Support

Once your order is dispatched, you will receive updates via our platform. If you experience any delays or have specific delivery instructions, please contact our hotline immediately at 17824.